At Synapse Energy IQ, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard data from individuals in Argentina and beyond who interact with our economic planning education services.
We comply with Argentina's Personal Data Protection Law (Ley 25.326) and maintain transparent practices regarding your information. If you have questions, you can reach us directly at [email protected] or visit our office at Deheza 3385, C1429 CABA, Argentina.
Information We Collect
We collect information when you interact with our learning programs, contact us for business education services, or browse our website. The data helps us provide relevant content and improve our economic planning courses.
Personal Information You Provide
When you register for programs or contact us, you might share:
- Full name and contact details (email, phone number)
- Professional background and current role information
- Educational history and career objectives
- Payment information for course enrollment
- Communication preferences and feedback
Automatically Collected Data
Our website collects technical information to understand how visitors use our platform. This includes your IP address, browser type, device information, pages visited, and time spent on different sections. We use this data to improve site performance and user experience.
How We Use Your Information
Your data serves specific purposes related to our educational mission. We don't sell personal information to third parties or use it for unrelated marketing.
Educational Services: We use your information to deliver learning programs, track progress, provide personalized guidance, and communicate about your enrollment status.
Business Operations: Contact details help us respond to inquiries, process payments, send program updates, and maintain accurate records.
Service Improvement: Analyzing usage patterns helps us refine course content, identify technical issues, and develop new educational resources that better serve our community.
Data Storage and Security
We store your information on secure servers with encryption and access controls. Our team receives regular training on data protection practices, and we review our security measures twice yearly.
While we take reasonable precautions, no online system is completely immune to breaches. We maintain incident response procedures and will notify affected individuals within 72 hours if unauthorized access occurs.
Retention Periods
Active student records remain accessible during enrollment and for two years after program completion. This allows us to provide transcripts and verify credentials. Financial records are kept for seven years per Argentina's tax regulations.
After retention periods expire, we securely delete or anonymize personal data unless you request earlier removal.
Your Rights Under Argentina Law
Argentina's data protection framework gives you substantial control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 10 business days in a readable format.
Correct Inaccuracies
Update outdated or incorrect information by contacting our team. Changes take effect immediately in our systems.
Request Deletion
Ask us to remove your data unless we have legal obligations to retain it (like financial records for tax purposes).
Limit Processing
Restrict how we use your information while maintaining essential services. This option works well if you're disputing data accuracy.
Data Portability
Receive your information in a structured format that you can transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or data processing activities based on your consent rather than legal requirements.
To exercise these rights, send a written request to [email protected] with your full name and the specific action you'd like us to take. We'll respond within 10 business days and verify your identity before processing requests.
Sharing Information With Third Parties
We share data with service providers who help us operate our educational programs. These partners include:
- Payment processors who handle secure transactions for course enrollment
- Cloud hosting services that store course materials and student records
- Email platforms that deliver program updates and educational content
- Analytics tools that help us understand website usage patterns
All third parties sign data processing agreements requiring them to protect your information and use it only for specified purposes. They cannot sell or share your data with other companies.
Legal Requirements
We may disclose information when required by Argentina courts, government agencies, or law enforcement. This happens rarely and only when legally obligated. We'll notify you about such requests unless prohibited by law.
International Data Transfers
Some of our service providers operate servers outside Argentina. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and verified security measures.
You have the right to object to international transfers. However, this may limit our ability to provide certain services that rely on global infrastructure.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and understand how visitors navigate our content. Essential cookies enable basic functions like secure login areas. Analytics cookies help us see which resources get the most attention.
You can control cookie settings through your browser. Blocking cookies might affect functionality like staying logged in or viewing personalized content recommendations.
Children's Privacy
Our programs target adult learners and business professionals. We don't knowingly collect information from individuals under 18. If we discover we've inadvertently gathered data from minors, we'll delete it promptly.
Changes to This Policy
We update this privacy policy as our services evolve or regulations change. The date at the top shows when we last revised it. Significant changes will be communicated through email to enrolled students and posted prominently on our website for 30 days.
Continuing to use our services after updates means you accept the revised terms. If you disagree with changes, you can close your account or stop using our platform.
Filing Complaints
If you believe we've mishandled your personal information, contact us first at [email protected]. We'll investigate and respond within 15 business days.
You also have the right to file complaints with Argentina's National Directorate for Personal Data Protection (Dirección Nacional de Protección de Datos Personales). Their office reviews data privacy concerns and can investigate violations of Law 25.326.